Why do we need both risk management and quality improvement efforts in health care facilities found A simple comparison of the words “risk” and “quality” could shed some light on this subject
“Risk” means something bad :. Fall, slip or accident. This signify all danger, threats, or jeopardies. By replacing the word “risk” in this bad event, we have a “drop management,” “accident management,” or “crisis management.” Scary things need to be controlled in order to happen again.
Quality, however, is good. It shows excellence, superiority, the best of the best. Residents of long-term care facility or hospital patients want “quality” of life, “quality care”, “food quality” and “quality service.” Replacing the term “quality” gives us “life improvement”, “care improvement,” or “service improvement.” Good things can get better, so let’s add them!
Even more interesting is the rage of the terms “risk” and “quality improvement.” “Risk improvement” is an oxymoron. What would improve the risk or threat? While quality management means keeping quality of the status quo: It’s good enough, just to manage it. To simplify the terms, risk management, control the bad so it does not happen again, quality improvement, add good to do it better.
In the healthcare environment, risk management focuses on the threats or harmful situations through the identification, analysis, reduction, and prevention. Quality improvement programs is about performance and ways to improve performance based on standards that are constantly reviewed and enhanced. Both are necessary in the health situation. Both programs work cooperatively to create a safe environment and a high standard of patient care.
Similarities and differences in risk management and quality improvement play an important role in maintaining a clean, safe, and healthy facility. Both have different objectives, scope and methods, but when you look at the activities both in complex healthcare risk management and quality improvement are actually more similar than different. For each joint program to prevent harmful occurrences, the interaction of the two realize the greatest benefit to the facility in terms of patient safety and satisfaction, prevent patient-related injuries, cost effective use of resources and integrated management and clinical operations.
By integrating quality improvement of risk management, all the game-from management to doctors to employees for family members-work together to improve the quality of care and avoid litigation from threats facility environment. Risks, such as dangerous waterfalls, malnutrition and dehydration, the adverse drug reactions, pressure ulcers, wandering and elopement, insufficient evidence or failure to take treatment and overuse / abuse of psychotropic medications, are inevitable even in the best conditions. Such issues are often complex with under staffing, poor quality of service, and false or incomplete information to and from the acute care environment.
To address these issues-such as staffing, care and communication-that can be improved, which will establish a culture that keeps employees responsible and dedicated to continually improving standards, operational and quality of service. Staff also must have proper reporting and feedback process and specific instructions on handling emergencies and investigating the event. In fact, all the facilities will be dedicated to activities in place for a safe and healthy environment for its patients or residents.
Quite simply, manage risk and improve the quality of working hand-in-hand to provide patients and residents of health care facilities the safest, cleanest, and finally the best environment. Both risk management and quality improvement efforts are equally important and both must be a high priority Every health care facility. Having these programs in place shows that patients, residents, families, staff and the community that the organization is committed to their missions and values. Thus, if and when an incident occurs, the organization can manage it most effectively with the best practices of both risk management and quality improvement.